 |
Select Vehicle |
 |
|
|
Categories |
|
|
|
Manufacturers |
|
|
|
Information |
|
|
|
| Terms |
 |
|
 |
|
|
Please read all terms and conditions. By ordering from Genuine Performance, you agree to all terms and conditions!
Credit Card Fraud
We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled.
Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped. All fraudulent orders will be passed on to the proper authorities for prosecution.
1. Warranty:
* All products carry the manufacturer's warranty, which varies on a per-product basis. Please be sure to ask us if you have any questions about a specific manufacturer’s warranty before you make a purchase.
* Genuine Performance makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.
2. Returns:
* All returns must be received within 25 days of the date of invoice. All returned products must be in original, unopened, & resalable condition, identical to the condition that it was received in, with all original documentation, boxes, etc. All returns are subject to a 25% restocking fee.
* There are no returns on used parts, closeouts, or special order items.
Special order items include, but are not limited to: Wheels, Body Kits, and any JDM (Japanese Domestic Market) item. All returns must arrive at the Genuine Performance office as listed below within 25 days of the date of your original invoice.
* Make sure to insure the product when you ship it back. If we receive an item that was damaged, or your package is lost by the Courier, you will receive no credit from Genuine Performance and you must take up the damage claim with the Courier. You assume all responsibility associated with processing an insurance claim with the Courier you select.
* All returns must have an RGA (Returned Goods Authorization) number on them or we will refuse the shipment! To get an RGA number, call our Returns Dept at (888) 730-8456 ext. 3
3. Damaged Shipments:
* Any shipment shipped via UPS, Fedex, or U.S. Postal Service that is damaged while in transit, must be reported back to Genuine Performance within 7 days after delivery date. Failure to do so will result in your claim being denied. NO EXCEPTIONS!
* Any shipment shipped via Overnite, Yellow Freight, or any other freight service must be inspected BEFORE signing for shipment. If shipment is signed for before accepting the shipment and the shipment is damaged will result in your claim being denied. NO EXCEPTIONS! We can not help you on this, it is the shipping companies policy.
4. Special Orders:
* Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
* Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. Genuine Performance will not be held responsible for delays from manufacturers, transportation shipping companies, or product being held at Customs.
5. Credit Policies:
* There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to Genuine Performance unless we instruct you to do so! Simply contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, etc.).
6. Payment Policies:
* Credit Card: We currently accept Visa, MasterCard, Discover, and American Express. There is NO surcharge unless you won an item of ours through an auction.
* Prepay: Pay only cost of products plus shipping and insurance. Please allow up to 10 business days for personal checks to clear after we receive it. If you want to avoid waiting, please send a verifiable cashier's check or money order.
*
COD: Sorry, no COD
* PayPal: PayPal is accepted, however your payment may be denied if your PayPal address is not verified. For both your security and ours we recommend that you verify a bank account with PayPal.
7. Accounting Policy:
* There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer's responsibility.
* There is an additional $25.00 fee that our bank imposes on us for every returned check, so each returned check to Genuine Performance will cost you $50.00 extra.
* We will absolutely pursue all collections to the fullest extent of the law!
8. Use of products we sell:
* Most of the items sold through Genuine Performance are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use.
* Genuine Performance is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
9. Typographical Errors:
* In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer. Genuine Performance, Inc. reserves the right to refuse or cancel any order placed for product listed at the incorrect price. Genuine Performance reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Genuine Performance shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it.
10. Labor Fees Incurred:
* You agree to hold Genuine Performance harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from Genuine Performance. Genuine Performance is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from Genuine Performance.
11. Cancellation Policy:
* All cancellations within 1 week of purchase are subject to a 5% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s). You also cannot cancel an order that is noted as a "Special Order".
* The following exceptions apply. If you meet one or more of the following exceptions we will not charge you a cancellation fee.
o The products ordered are to be shipped ground, they have not shipped yet, and over one week (at least 8 complete days) has passed since you placed your order.
o The products ordered are to be shipped expedited (air shipping), they have not shipped yet, and over one business day has passed since you placed your order.
o You were advised from Genuine Performance that we will be unable to ship the products within the timeframe specified in options 1 or 2 even though the timeframe has not passed yet.
o You were notified from Genuine Performance that the price on the product changed after you placed your order and you wish to cancel the order rather than pay the price increase.
o You wish to substitute the parts on the order for parts of equal or greater value.
o You wish us to keep a credit on file for you that you can apply to an order in the future.
* International Orders: Any customer located outside the USA (defined as the 50 states) may not cancel their order after we have received payment, partial or full. If you do cancel you will receive no refund. International orders require us to order all your parts in specifically for you. We then collect all your parts here until your entire order is ready for shipment. Because of the extra time and effort required to fill an international order we do not allow any refunds. However, if you want to change one item for a different item, that is allowed if the original item is not a special order, wheels, or a body part. Please note that if we paid to ship the original item to Genuine Performance that you will be responsible for the shipping cost of that item to Genuine Performance. You will also be responsible for the shipping cost of the new item you want to order to get the item from the manufacturer to Genuine Performance.
* Wholesale / Dealers: Any order your company cancels will be credited to your account as company credit.
12. Shipping to Canada and Mexico:
* When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
13. Other Legal Policies:
* We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary.
14. All prices are subject to change without notice.
15. Images:
Some images may not apply to the actual product. Genuine Performance makes no guarantee that you will receive the exact product as pictured.
16. By ordering from Genuine Performance in any way, you are agreeing to and accepting all of the terms and conditions stated above.
|
|
|
|
|
| |
|
|
|
Your Account |
|
|
|
Quick Find |
|
|
|
Best Sellers |
|
|
|
|
|
Faq |
|
|
|
|
